Refund Policy
Effective date: 2026-09-18
This policy applies to purchases from Proprental, registered under 2302117507497 at 6-6-2 西新宿 6-6-2 2, 160-0023 Tokyo, Japan.
This refund policy applies to Proprental and its published services for theater prop rentals.
Eligibility for Refunds
Refunds are available for eligible rentals from Proprental, subject to specific conditions outlined in our policy.
Exclusions from Refunds
Certain items may be excluded from refunds, including damaged or late returns. Please refer to our detailed policy for specifics.
How to Request a Refund
To request a refund, please follow the outlined procedure in our policy, ensuring all necessary information is included.
Processing Refunds
Refund requests will be processed within a reasonable timeframe, ensuring compliance with our policy and applicable laws.
Cancellation Policy
Cancellations must be submitted in writing. Refunds will be processed according to our policy guidelines and timelines.